Privacy Policy

1. Introduction

Tekad Systems is committed to handling personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information relating to individuals who interact with our website, enquire about our services, or engage us in a professional capacity.

Our practices are aligned with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or providing personal data to us, you acknowledge that you have read and understood this policy.

2. Data We Collect

We collect personal data through several channels: our website contact form, direct email or phone enquiries, and formal engagement documentation when a project begins. The categories of data we may collect include:

• Identification data: Full name, job title, and organisation name
• Contact data: Email address and telephone number
• Enquiry data: Content of messages submitted via our contact form
• Technical data: IP address, browser type, and pages visited (via analytics cookies, subject to consent)
• Engagement data: Information shared during service engagements, subject to separate confidentiality agreements

Retention: Website enquiry data is retained for up to 24 months. Engagement-related data is retained for the duration of the engagement plus 5 years for legal and audit purposes.

3. How We Use Your Data

Personal data is used only for the purposes for which it was collected. Specifically:

• Responding to enquiries and discussing potential service engagements
• Delivering contracted services and maintaining project communications
• Sending relevant service updates or information (with your consent)
• Improving our website and understanding how visitors use it (analytics, subject to consent)
• Meeting legal and regulatory obligations under Malaysian law

Legal basis: Processing is based on consent (for enquiries and analytics), contract performance (for active engagements), and legitimate interest (for maintaining business records).

4. Data Protection Measures

We take reasonable and appropriate steps to protect personal data against loss, misuse, and unauthorised access. Our measures include:

• HTTPS encryption for all data transmitted via our website
• Access to personal data limited to staff members with a specific need
• Secure, password-protected storage for client documentation
• Regular review of internal data handling procedures

In the event of a data breach that poses a risk to individuals, we will notify affected parties and the relevant authorities in accordance with applicable requirements.

5. Cookies

Our website uses cookies to improve the browsing experience and, with your consent, to understand how visitors use the site. Cookie categories include essential cookies (always active), analytics cookies (optional), and preference cookies (optional).

You can manage your cookie preferences at any time via our Cookie Policy page. Withdrawing consent for optional cookies does not affect the basic functionality of our website.

6. Data Sharing

We do not sell personal data to third parties. Data may be shared in limited circumstances:

• With service providers who support our operations (hosting, email), under contractual confidentiality obligations
• With analytics providers (Google Analytics), subject to your cookie consent
• Where required by Malaysian law or a valid legal order

7. Your Rights Under the PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for data processing (where consent is the legal basis)
• Request that we cease using your data for direct marketing purposes
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal data with them.

9. Children's Privacy

Our services are directed at organisations and business professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time. When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes have been published constitutes acceptance of the revised policy.